Customer Service Representative

Duties and Responsibilities

• Provides excellent customer and dealer service
• Performs collection activities on delinquent accounts
• Performs Skip Tracking and other locate activities
• Affords assistance in Repossession Management
• Affords assistance in completing and maintaining insurance claims, filing, and record-keeping systems
• Affords welcome calls
• Affords backup to Administrative Assistant to receive loan payments, post payments to customer accounts, maintain cash drawer accuracy and security, prepare and submit office bank deposits and checkbook transactions, funds loans, verification of insurance and employment
• Solicits, prepares, and processes personal loan applications and renewals, in applicable states
• Closes approved personal loans, in applicable states

Requirements

• Maintain valid state driver’s license, insurance, and reliable transportation to use for work
• Computer literate
• Strong communication skills

Additional Information

• This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• This position frequently operates a standard telephone.
• This position occasionally performs outside work requiring driving, walking on uneven ground, climbing small stairs.
• Requires the ability to communicate verbally and in writing.
• This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.