Customer Service Representative

Ecoteam, part of the PestCo family of companies, is a fast‑growing pest‑control provider headquartered in Dallas, TX. The role is a full‑time Customer Service Representative working Monday‑Friday.

Responsibilities

• Manage incoming calls and customer inquiries.
• Maintain a customer “Sales lead” database.
• Respond to routine customer questions and concerns promptly.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Receive on‑the‑job education and training.
• Maintain an efficient calendar of day‑to‑day activities.
• Develop strong knowledge of the company’s products, processes, and services.
• Perform all duties assigned by management for the Customer Service Representative role.

Qualifications & Requirements

• High school diploma or equivalent.
• Strong communication skills—verbal, written, and in‑person.
• Strong customer service and in‑person presentation skills.
• Attention to detail and accurate record keeping.
• Self‑motivated and results‑driven.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Mac.
• Pass a background check.
• Pest control experience preferred but not required.

Benefits

• Comprehensive benefit plans including medical, dental, and vision insurance.
• Overtime, commissions, and bonuses (where applicable).
• Paid time off, paid sick time, and paid holidays.
• Company‑provided life insurance.
• 401(k) with employer match.
• Health Savings Account (HSA) with automatic employer contribution.
• Flexible Spending Account (FSA) and dependent‑care FSA.
• Voluntary life insurance for employee, spouse, and child.
• Voluntary short‑term and long‑term disability.
• Voluntary accident, critical illness, and hospital indemnity coverage.
• Employee Assistance Program.
• PestCo Discounts Program (child care, event tickets, and thousands of discounts).
• SmartDollar financial wellness program.
• Educational resources and on‑the‑job training.
• Medical benefits effective the first of the month following hire date.

Schedule

Monday‑Friday, full‑time.