Customer Service Representative
Perry & Young Dental Lab · Irwin, PA · 4 wk ago
On-siteCustomer ServiceFull-time
Primary Responsibilities And Essential Functions Of The Position
- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
- Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
- Analyze remakes by customer and ensure any issues are resolved
- Perform cross-selling and sales calls
- Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
- Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
- Submit new doctors to LMS
- Responsible for Pricing
- Manage price lists for ADL and IDA
- Aid Accounting and Sales with pricing and pricing requests
- Manage and set up new accounts
- Customer retention
- All other duties as assigned
Skills And Abilities Required
- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Listening Skills
- Attention to detail and accuracy
Minimum Education And Experience Required
- Required: High school diploma or equivalent
- PREFERRED: Minimum 5 years of experience in a dental environment or call center
Hazardous Materials Or Equipment Used
- General office equipment
Physical Requirements
- Perform tasks at multiple workstations-standing and sitting for extended periods of time
- Push, pull, lift, and/or carry up to 25 pounds