Customer Service Representative

Available shifts: 3 PM–11 PM, 40 hours per week. After training, schedule will include weekends and holidays as needed.

The next paid training class starts September 14, 2026 and runs Monday–Friday, 3 PM–11 PM for six weeks. Employees must work on-site during probation; afterward, hybrid work-from-home may be granted if performance metrics are met. Work-from-home status is performance-based and subject to change.

Work-from-Home Requirements

• Established residency in Pennsylvania
• Quiet, distraction-free workspace
• Internet connection of at least 100 Mbps, preferably hard-wired (Ethernet) from modem to company-provided equipment
• Maintain minimum performance metrics as defined by leadership
• Must be able to report to the office in the event of internet or in-home disruptions

Responsibilities

• Handle customer interactions via inbound and outbound calls, chats, and emails
• Troubleshoot support calls for various products and services offered by PenTeleData and its partners
• Speak with customers regarding abuse issues and policy violations
• Correspond with customers about service issues
• Work with other teams and departments to route calls and cases
• Process changes to existing accounts
• Answer billing questions
• Make courtesy calls to customers
• Process PPV orders
• Maintain appropriate records of customer interactions
• Perform special project work as assigned by leadership
• Other duties as assigned

Qualifications

• High school diploma or G.E.D.
• Established residency in Pennsylvania
• Previous experience working with customers on a daily basis
• Working knowledge of Microsoft Word and Excel
• Familiarity with Windows operating systems
• Understanding of computer virus and network security
• Positive attitude and professional demeanor
• Strong oral and written communication skills
• Strong typing and data entry skills
• Excellent customer service and soft skills
• Strong organizational skills
• Good follow-up skills
• Strong negotiation and problem resolution skills
• Ability to work effectively and professionally both independently and as part of a team
• Ability to multitask in a fast-paced environment
• Ability to adapt to change and the evolving needs of the company