Customer Service Representative

About the role

The Customer Service Representative (CSR) provides quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position ensures all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. Assigned teams and tasks may vary based on business necessity.

Responsibilities

• Handle customer inquiries and requests via telephone, email, web service request, fax, or in-person communication.
• Ensure timely, accurate, and efficient resolution of customer service calls and requests.
• Maintain a customer-focused attitude in all interactions.
• Adapt to varying teams and tasks as needed based on business necessity.