Customer Service Representative
Palm Harbor Homes · Seguin, TX · 2 mo ago
On-siteCustomer ServiceFull-time
Key Relationships
- Service Manager
- Service Technicians
- Independent Contractors
- Production Manager
- Quality Assurance Team
- Home Owners
- Retail Sales Centers
- Service Team
- Sales Department
- Parts Manager
- Parts Assistant
- Purchasing
Primary Responsibilities
- Call/Take phone calls from homeowners and retailers in their respective areas
- Contact home owner and evaluates cosmetic repairs needed from list they supplied
- Verify correct home owner information, phone numbers, email address, home location physical address
- Contact every home owner to advise that their work order is in progress
- Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
- Contact retailers regarding and lot or display model re-work
- Assign technician to home owner within their geographic location
- Writes Work Orders for Service Technicians/Contractors
- Writes up parts needed
- Attaches Décor Page for home and any schematics needed to complete repairs at job site
- Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
- Finalize work orders, and determinations for state – close out in system (Deacom)
- Coverage of work orders with Service Manager, and service team through weekly meetings
- Review completed work orders for any flaws, or inadequacies on technician’s part
Minimum Qualifications
- A high school diploma or its equivalent
- Working as a Customer Service typically requires 1-3 years of related experience
- May be entry level if some experience in the skill
- Bilingual is Preferred
- AR/AP experience a plus