Customer Service Representative

Southeast Logistics, a PS Logistics Company, has grown from 5 trucks and one terminal in 1998 to over 300 drivers and multiple terminals across the Southeast. We uphold core values of commitment, accountability, respect, and excellence, and are dedicated to hiring top talent in logistics and transportation to stay at the forefront of the industry.

About the role

A successful Customer Service Representative must consistently demonstrate the company’s Mission and Values. This role requires strong oral and written communication skills to interact effectively with customers, drivers, and team members both in person and by telephone. The position is customer service-oriented, team-focused, and demands excellent organizational skills to manage multiple tasks in a dynamic environment. The role covers the Northern territories: WI, IL, IN, MI, OH, WV, PA, NJ, NY, and New England.

Responsibilities

• Maintaining and developing business opportunities with the company's current customer base.
• Servicing customer's freight and shipment needs on a daily basis.
• Strategically planning customer's freight to ensure on-time service while balancing driver needs.
• Cultivating new business opportunities with prospective customers and freight brokers.
• Updating and maintaining various customer TMS portals.
• Booking and planning freight for 12–25 drivers per day.

Requirements

• Existing or prior proven experience in a corporate customer service role (Required).
• Supply Chain or logistics experience (Preferred).
• Excellent written and oral communication skills (Highly desired).
• Proven experience and technical understanding of Microsoft Office Suite including MS Excel, MS Word, MS Teams, and MS Outlook.
• Experience utilizing McLeod Software Solutions.
• A positive attitude and willingness to collaborate in a team environment.
• A strong sense of urgency.

Qualifications

• Four-year college degree from an accredited college or university.
• 1–3 years of experience in the field.
• Background in Marketing, Operations, Sales, or Supply Chain Management.

This is a salaried position with opportunities for career growth within the company.