Customer Service Representative

We are looking for a friendly, professional Customer Service Representative to join our team. You’ll be the first point of contact for our customers, helping them with questions, concerns, and product support.

Responsibilities

• Answer incoming calls, emails, and live-chat messages promptly and courteously
• Resolve customer issues efficiently, escalating complex cases when needed
• Maintain accurate records of customer interactions in our CRM system
• Process orders, returns, and exchanges according to company policies
• Provide product information and troubleshooting assistance
• Follow up with customers to ensure satisfaction and build long-term relationships
• Identify opportunities to improve customer experience and share feedback with the team

Requirements

• High school diploma or equivalent; customer service experience preferred
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to multitask in a fast-paced environment
• Familiarity with CRM software and Microsoft Office Suite
• Patient, empathetic, and positive attitude