Customer Service Representative

Essential Duties And Responsibilities

• Ensures Customer Service area is opened timely (opening time may vary by center location)
• Assist all customers and tenants phone or in person with general information, store locations, directions, business hours, transportation info. Special event info.
• Circulates memos, newsletters, and other correspondence to tenants.
• Assist the Marketing department with traffic reports, special events, group sales, sponsorships and ensures brochures/directories/promotional material is stocked at the counter.
• Maintain stroller/wheelchair rentals and log book.
• Maintain the log and inventory of all lost and found items in conjunction with the security department.
• Responsible for tenant after-hours log and security notification.
• Process gift card requests.
• Collects customer complaint forms and distributes to General Manager.
• Perform special projects or other duties as assigned.
• This position may also provide shuttle service in the centers who offer this service. A valid Driver's License will be necessary.

Education And Experience

• High school diploma or general equivalency diploma (G.E.D.)
• 1-2 years of experience in the field or in a related area preferred.
• Entry level experience using MS Office applications (for data entry, reports).
• Ability to conduct research using the various search engines on the Internet.
• Entry level experience using Social Media Networking applications.

Other Skills And/or Abilities

• Commitment to offering customers the ultimate customer service experience.
• Ability to learn new tasks quickly.
• Demonstrate the ability to work well in a timely manner with a proactive approach to unusual occurrences.
• Must be able to work independently and take initiative.
• Demonstrate flexibility with projects and with a schedule.
• Ability to multi-task without frustration.
• Able to prioritize and meet deadlines.
• Must be a team player to achieve the goals of the center.
• Ability to handle cash and give back proper change.

Full-time benefits include paid time off, medical/dental/vision coverage, short-term and long-term disability insurance, life insurance, and 401k.