Customer Service Representative

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, OPW develops a comprehensive array of innovative products, including loading and unloading systems for bulk products, railcar and transport tank-truck valves, gauging devices, tank-monitoring systems, automated storage-terminal controls, cryogenic and industrial gas handling systems, and vehicle wash systems. With over 2,000 employees, OPW operates manufacturing facilities in North America, Europe, and China, and maintains sales offices worldwide. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

Responsibilities

• Process customer inquiries/communications via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude toward all customers (both internal and external) and promote company products and services.
• Respond timely and effectively to customer inquiries and concerns/complaints.
• Attend regular customer service departmental meetings.
• Coordinate and manage in-house follow-ups on pending quotations, proposals, and customer inquiries.
• Identify new sales opportunities within the medical, specialty gas, fill plants, and industrial markets for Superior’s product lines.
• Follow up on new customer leads as identified by management.
• Actively ensure customer base retention.
• Provide back-up support to other sales/customer service team members.

Requirements

• Associates degree or certificate required; or in lieu of a degree, equivalent years of experience will be considered.
• 3+ years’ experience providing exceptional customer service and inside sales in a manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Experience with Caelus or other ERP systems is a plus.
• Proficiency in Microsoft Office, particularly Outlook and Excel.

Skills

• Demonstrated communication skills, both written and verbal.
• Ability to multi-task, prioritize, and work well under pressure.
• Excellent organizational skills with meticulous attention to detail.
• Highly motivated team player with a passion to succeed.
• Strong self-management skills.
• High degree of energy, initiative, and integrity.

Benefits

• 401(k) savings plan with employer contributions.
• Medical, dental, and vision insurance.
• Wellness programs.
• Health savings account, health care, and dependent care flexible spending accounts.
• Company-paid short-term and long-term disability.
• Company-paid employee basic life and AD&D insurance.
• Supplemental employee and dependent life insurance.
• Optional accident, hospital indemnity, and critical illness insurance.
• Adoption, surrogacy, and fertility benefits and assistance.
• Commuter benefits.
• Parental, military, jury duty, and bereavement leaves of absence.
• Paid time off and business travel services.
• Employee discounts.
• Employee assistance program, including company-paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.