Customer Service Representative

Duties And Responsibilities

• Open and close Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures.
• Professionally respond to inquiries from motorists relating to program rules and requirements.
• Determine if vehicle owners are eligible for extensions, exemptions or special case waivers.
• Issue waivers, extensions, exemptions and special case waivers per prescribed procedures.
• Determine if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs.
• Inspect vehicles to determine if prescribed auto repairs were performed.
• Resolve issues and provide written reports to Management on issues.
• Maintain cleanliness and professional work environment in and around the Service Center office and its facilities.
• Review, retain all aspects of local Clean Air and Emission Program Rules and Regulations and adapt to Program changes as well as Clean Air Rules and Regulations changes.
• Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
• Perform other duties as needed to ensure the smooth operation of the program as assigned by the Customer Service Manager or the Service Center Manager.