Customer Service Representative

About the role

We are a fast-paced business with ambitious growth plans. Ontic is a leading global aerospace OEM trusted by the world’s aviation leaders. Our Chatsworth, CA site specializes in precision engineering, MRO, and new solutions for parts at risk of obsolescence. With over 1,400 employees across four time zones and seven sites, we have more than doubled in size since 2019 and continue to grow at pace. We’re dedicated to providing a safe, diverse, and evolving work environment, working with integrity, responsibility, safety, and accountability.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues.
• Support customer or agency audits.
• Create and maintain a professional, friendly, courteous, and helpful relationship with internal and external customers.
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.
• Utilize relationships with internal production and purchasing staff to seek out answers for customers.
• Work collaboratively with the rest of the Customer Service team to manage company backlog.
• Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.
• Notify the customer of any discrepancies on the purchase order after comparing to the quote.
• Review all exports for compliance in accordance with EAR and ITAR regulations.

Requirements

• 3+ years of experience in customer service within the aerospace industry.
• Minimum high school diploma (bachelor’s degree preferred).
• Proficiency in CRM software and Microsoft Office Suite.
• Prior experience with Airline customers and OEMs is desired.
• Ability to work independently and make good decisions with minimal direction.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Knowledge of aerospace industry parts sales.
• Self-motivating, positive attitude, customer-oriented, and ability to perform job without direct supervision.

Benefits

• Comprehensive medical insurance.
• Competitive PTO.
• Company 401K plan with up to 4% matched contribution.
• Annual bonus program (varies by level and discretionary based on company and individual performance).
• Flexible working arrangements.
• Paid volunteering opportunities.
• Access to mental health champions across our sites.
• Commitment to development.
• Employee referral program.

Pay

Pay Range: $24–$36 per hour.

This position must meet export control compliance requirements. To meet these requirements, a “U.S. Person” as defined by 22 C.F.R. § 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.