Customer Service Representative

Daily Duties

• Answer and route calls, according to practice standards in an efficient manner.
• Update demographic information in the practice management database.
• Provide patients with the appropriate forms, literature, and instruction.
• Document patient interaction, patient education, or other communication.
• Communicate with referring physicians regarding any requests received that are inquiring about dates/times of appointments scheduled.
• Collect, sort, and stamp all outgoing correspondence from the schedulers.
• Schedule, reschedule, and cancel routine office visits.
• Communicate office cancellations, which do not reschedule to the physician’s MA.
• Notify referring physicians of patient appointments or inability to schedule patient.
• Process and update referral, demographic, and insurance information in the practice management database.
• Verify insurance coverage when applicable.
• Enter ASAP referrals, record in the practice management database and distribute request to the ASAP scheduler.
• Communicate with referring offices if there is a problem/question with referral.
• Import referrals from the fax queue.
• Manage and import direct message referrals.

Must Haves

• A High School Diploma or equivalent required.
• Previous medical office experience preferred.
• Medical terminology coursework preferred.
• Possess telephone charisma and excellent communication and customer service skills.
• Demonstrate a friendly helpful manner and individual responsibility and accountability.