Customer Service Representative

Responsibilities

• Respond to customer inquiries via phone and email
• Provide pricing, cross-reference items, and verify product availability
• Process RMAs
• Track orders and provide status updates
• Manage customer accounts and process orders accurately and efficiently
• Address product and service inquiries, ensuring timely and effective resolution
• Handle a high volume of calls while identifying opportunities to generate sales leads
• Build trust and rapport with customers through clear, professional communication
• Document customer interactions and transactions thoroughly
• Use technology tools (NetSuite) to manage communications and verify order details

Requirements

• 2–4+ years in customer service within manufacturing, distribution, or a related environment
• High school diploma or equivalent required; college degree preferred
• Comfort with CRM/ERP tools; experience with EDI/VMI, RMA processes, and NetSuite is a plus

Qualifications

Strong technical aptitude and the desire to learn new programs and products; experience in electrical manufacturing or a similar industry is a plus.

Skills

Excellent communication skills; comfortable working cross-functionally; able to interact effectively at all levels, internally and externally.

Benefits

Competitive salary, performance-based and attendance bonuses for certain roles. Health, dental, and vision insurance. Retirement savings plan with company match. Paid holiday time off and vacation. Equal opportunity employer M/F/D/V. Reasonable accommodation for qualified individuals with disabilities. Drug-free workplace.

Pay

Details not specified

Schedule

On-site | Huntersville, NC