Customer Service Representative

About the role

Novra Corp is hiring a Customer Service Representative to strengthen customer resolution across strategic marketing, communications, campaigns, research, content, client coordination, and execution. The position applies customer service representation within strategic marketing operations, where accuracy and traceable follow-through are more important than superficial speed.

Success means customer resolution is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Responsibilities

• Own the Customer Service Representative workflow by helping the team review available case history before responding.
• Coordinate the workflow by resolving routine issues within approved authority.
• Review the workflow by documenting commitments and next actions.
• Maintain the workflow by escalating complex cases with enough context for the next owner.
• Track the workflow by handling assigned customer or client requests.

Skills

• Use Customer Communication and Follow-Up confidently in strategic marketing operations.
• Apply Queue Management without losing track of exceptions, owners, or deadlines.
• Document Brand Intelligence Support decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around CRM, especially when escalation is required instead of assumption.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, entry-level, 100% remote within the United States.