Customer Service Representative

Key Responsibilities

• Assist customers with account inquiries, payment processing, budget plans, and service contracts.
• Handle customer complaints with empathy and efficiency.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless customer service.
• Provide a professional, courteous experience during both routine and urgent situations.

Why Work for Norbert E. Mitchell Co., Inc.

• Competitive hourly pay
• Paid on-the-job training
• Health, dental, and vision insurance
• 401(k)
• Profit Sharing
• Paid time off and holidays
• Opportunities for advancement in a growing, family-oriented business
• Supportive, team-based work environment
• Family-owned company with over 75 years of service and a strong local reputation

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven customer support experience or experience in a client-facing role.
• Strong problem-solving abilities and attention to detail.
• Able to multitask, prioritize, and manage time effectively.
• 1–2 years of experience in a customer service role, preferably in the HVAC, fuel oil, or a home services industry.
• Strong communication skills and a calm, helpful demeanor—especially under pressure.

Pay

From $22.00 per hour

Pay is based on experience