Customer Service Representative

About the role

Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. The Customer Service Representative is the first point of contact for customers and is responsible for resolving issues and requests reported in a timely and professional manner. We are looking for enthusiastic individuals who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for the role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities

• Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
• Assist with placement of orders, refunds, or exchanges/adjustments.
• Update customer information in the customer service database during and after each contact.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Contribute to team effort by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
• The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Requirements

• High School diploma or GED required; Any college is a plus.
• Must be 18 years of age or older.