Customer Service Representative

Since 1921, Neapco has been a leading supplier of innovative driveline solutions to original equipment manufacturers and the global automotive industry. Neapco designs, manufactures, and distributes high-quality, cost-effective OEM and aftermarket driveline products for automotive, light truck, heavy truck, off-road, off-highway, agriculture, and industrial applications. Recognized by Crain’s List, including Crain’s Fast 50 in 2020 and Crain’s Private 200 in 2021, and honored with multiple Supplier Quality Awards, Neapco’s agile, passionate, and diverse approach fuels a relentless focus on establishing and strengthening enduring professional partnerships.

About the role

This position reports to the Customer Service Manager and is based at our Components location in Beatrice, Nebraska. The Customer Service Representative will be responsible for all customer communication and maintaining customer relations through positivity, professionalism, and accuracy. Alignment with Neapco’s Core Values of Partnership, Passion, Agility, Teamwork, Integrity, and Diversity, as well as Neapco’s Sustainability and Corporate Social Responsibility goals, is essential.

Responsibilities

• Respond to and communicate via all customer communication avenues such as phone, internet chat, and email in a timely manner
• Engage in and maintain customer relations through positivity, professionalism, and accuracy when addressing daily customer matters
• Manage customer territory, including inquiries, orders, shipments, tracking payments, and returns
• Provide feedback to internal teams and Regional Sales Managers on issues and customer concerns
• Troubleshoot customer concerns and issues
• Facilitate effective communication across multiple departments within the company
• Achieve established goals or deadlines set for the department
• Complete all required paperwork and data entry
• Assist with other projects or duties as assigned

Requirements

• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• English speaking skills required; Spanish speaking skills highly preferred
• Excellent verbal and written communication skills with high-level attention to detail
• Excellent organizational skills and proven ability to multi-task
• Strong work history, attendance, initiative, and drive to succeed
• Maintain excellent communication and relationships with others; be a team player with a positive attitude
• Foster a team-oriented environment

Qualifications

• Two or more years of customer service experience, preferably in the Automotive Aftermarket
• High school diploma or GED equivalent; some college or bachelor’s degree preferred

Schedule

Monday through Friday, 8:00 AM – 5:00 PM

Benefits

Neapco offers competitive salaries and a comprehensive benefits package. We are committed to providing a safe, drug-free workplace that fosters respect and ethical treatment.