Customer Service Representative

About the role

NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.

Responsibilities

• Activation and setup for new customers with our integrated partners while driving operational KPI’s
• Maintain customer records and update databases with accurate information
• Acting as a liaison between sales, credit bureaus and customers
• Providing customer support on incoming calls and emails
• Aid in a variety of other projects on an as-needed basis

Requirements

• Minimum of 2 years’ customer service-related experience in an inbound service center work environment
• Ability to analyze and resolve customer issues of diverse scopes
• Strong working knowledge of Microsoft Office and Salesforce.com
• Effective verbal and written communication skills
• Ability to interpret and communicate detailed product information
• Highly collaborative team player with a passion for providing great service
• Ability to manage multiple tasks
• Positive, assertive individual with a desire to learn, grow, and develop
• Experience or knowledge in the automotive industry a plus
• Bachelor’s Degree or equivalent preferred but not required

Qualifications

Competitive Hourly Pay
Unrestricted PTO
Comprehensive benefits package, including health, dental, and vision insurance.
401(k) plan with company match.
Professional development opportunities and continuous training.
A supportive and dynamic work environment with opportunities for growth and advancement.

Benefits

• Culture Index Survey (10-Minute)
• Recruiter Phone Screen
• Hiring Manager Interview
• Cross-Functional Partner Interview
• Offer

We are an equal employment opportunity employer and a drug-free workplace.