Customer Service Representative

Job Summary

We are seeking a Customer Service Representative to join our team. This role involves processing customer orders accurately and efficiently, providing promotional information, and handling customer complaints.

Responsibilities

• Answer customer calls in a professional, timely, and friendly manner to process orders, provide promotional information, and advise of out-of-stocks.
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Verify customer account details, including addresses, alternate shipping addresses, etc.
• Accurately and efficiently process customer orders received by fax, email, online, or EDI within 24-hour turnaround.
• Collaborate with outside sales representatives to provide best-in-class service to retail customers (or accounts).
• Work closely with Customer Service team, Sales Representatives, Accounts Receivable, and the Shipping department to ensure orders are entered and processed within 24-hour turnaround period.
• Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding, and adjusting bills (invoices vs bills or balances).

Requirements

• Minimum of 2-3 years in customer service and data entry.
• Proficiency in computer applications, including Microsoft Office (Word, Excel, SharePoint, Outlook, Teams).
• Detail-oriented with professional appearance and communication skills – written, verbal, and non-verbal.
• Proven ability to deal with high-profile accounts and customers, with a high success rate of resolving customer issues.
• Skilled in providing outstanding customer service to both internal and external customers.
• Calm and comfortable with change in a deadline-driven environment.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.

Benefits

• Paid time off: 15 vacation days, 10 sick days, 10 holidays, and 10 wellness days.
• Health benefits: Medical, dental, and vision plans, plus an employer-paid life and long-term disability insurance.
• Financial benefits: 401(k) with company match.
• Wellness programs: EAP, mental health days, and wellness days.
• Discounts: On company products.
• Other perks: Shift differentials for afternoon and night shifts, on-demand pay, and safety footwear allowance.

Pay and Schedule

This is a hybrid position (3 days onsite, 2 days remote) based in Monroe, WA, but with the expectation to work fully onsite for the first 90 days. The position pays $21.00-$26.00/hour.

About the Role

We are a growing company and a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers. This is a challenging and rewarding role where you can make a real impact on our customers' lives.