Customer Service Representative

National Seating & Mobility (NSM) serves a special mission: providing team members the opportunity to directly impact clients’ lives. We deliver 360-degree Complex Mobility Solutions—from customizing power wheelchairs to ensuring independence and safety in the home—across over 200 cities and Canada. NSM is growing, offering meaningful learning and career-development experiences.

We seek mission-driven team members who exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Responsibilities

• Answer phone calls and manage requests and inquiries in a helpful and professional manner.
• Handle order management, coordinating with branch staff, clients, clinicians, and caregivers.
• Assist in completion of work orders, including verifying client information, entering equipment details, and confirming funding eligibility.
• Perform data entry, clerical support tasks, assist with physical inventory, and accept delivery of goods as needed.

Requirements

• High School Diploma or G.E.D.
• Communication proficiency
• Computer proficiency
• Organizational skills
• Customer/Client focus

Benefits

• Paid Time Off
• Company-paid holidays
• Health, Dental, Vision, and Life Insurance
• 401k with company match
• Tuition reimbursement and education assistance

Schedule

• Full-time, 8-hour day shift
• Monday – Friday