Customer Service Representative

About the role

As a Customer Service Representative at National Seating and Mobility, you will act as the liaison between our clients, caregivers, and referral sources. You will exemplify our HEARTS values—Honor, Excellence, Accountability, Respect, Teamwork, and Service—through communication with branch leadership, Rehabilitation Technology Suppliers (RTS), Technicians, and other office support personnel. Our mission is to provide the best care for our clients’ unique mobility needs, offering 360-degree Complex Mobility Solutions.

Responsibilities

• Answer phone calls and manage inquiries in a helpful and professional manner.
• Handle order management, coordinating with branch staff, clients, clinicians, and caregivers.
• Assist in completing work orders, including verifying client information, documenting equipment details, and confirming funding eligibility.
• Perform data entry, clerical support tasks, assist with physical inventory, and accept delivery of goods as needed.

Requirements

• High School Diploma or G.E.D.
• Communication proficiency.
• Computer proficiency.
• Strong organizational skills.
• Customer/client focus.

Benefits

• Paid Time Off.
• Company-paid holidays.
• Health, Dental, Vision, and Life Insurance.
• 401k with company match.
• Tuition reimbursement and education assistance.

Pay

$20.50 - $22.00 per hour, depending on experience.

Schedule

Full-time, 8-hour day shift, Monday through Friday.