Customer Service Representative
National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs. Whether the mobility needs are simple, complex, or somewhere in-between, NSM is focused on providing 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home, or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.
NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.
About the role
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
- Order management, coordinating with branch staff, clients, clinicians, and care givers.
- Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
- Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.
Requirements
- High School Diploma or G.E.D.
- Communication Proficiency
- Computer Proficiency
- Organizational Skills
- Customer/Client Focus
Benefits
- Paid Time Off
- Company paid holidays
- Health, Dental, Vision, & Life Insurance
- 401k Company Match
- Tuition Reimbursement and Education Assistance
Schedule
- Full-time, 8-hour day shift
- Monday – Friday
Pay
Competitive Pay