Customer Service Representative

About the Company

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve.

Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Take the initiative to bring inquiries to a conclusion where at all possible, avoiding return phone calls from the Branch Manager or other personnel.
• Communicate with clients, clinicians, and caregivers to provide follow-up on pending orders as directed by branch leadership.
• Coordinate with branch staff and clients/caregivers to set client/referral source evaluation, delivery, and repair appointments.
• Assist in completion of work orders, including verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Accept delivery of goods when necessary.
• Perform data entry of all pertinent information, including scanning documentation received.
• File documents and folders.
• Assist with the physical inventory at the direction of branch leadership.
• Provide clerical support for the preparation of inventory documentation.
• Responsible for continuing education related to job duties, including remaining informed about and familiar with NSM’s current and/or new policies and procedures, checking WNSM for new information, completing Learning Links, and attending courses or seminars as assigned by the Branch Manager or OA.
• Complete follow-up phone calls efficiently and professionally.
• Perform any directly-related job duties as assigned by branch leadership.
• Carry out all position expectations in a professional manner.
• Maintain regular and predictable attendance.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk or hear.
• Regularly required to sit and use hands repetitively to operate standard office equipment.
• Frequently required to reach with hands and arms.

Requirements

• High School Diploma or G.E.D.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus

Benefits

• 401k
• Company paid Long Term Disability
• Tuition reimbursement