Customer Service Representative

About the role

National Calibration Inc., established in 1955, is a growing full-service commercial calibration company with multiple offices across the southwestern United States. We are committed to offering excellent career opportunities within a stable, learning-focused, family-oriented, safe, and fun work environment. We provide ample room for cross-training and growth, with multiple career paths into technical roles that are anchored by our customer service expertise.

Responsibilities

• Provide outstanding customer service to clients
• Maintain continuous communication with clients, addressing inquiries and providing updates
• Schedule appointments and manage receipt of equipment from multiple customers
• Utilize in-house designed software to track client data and equipment
• Effectively manage tasks in a fast-paced environment

Requirements

• Proficient with Microsoft Office Suite
• Strong task organization and time-management skills
• High school diploma or equivalent required
• Knowledge of tools is a plus, but not required

Physical Requirements

• Ability to frequently sit, stand, walk, and reach for up to 8 hours
• Ability to lift or move heavy instruments (up to 50 pounds for short distances)
• Must have a clean driving record for the past 3 years
• Must pass pre-employment drug screening

Skills, Knowledge, and Abilities

• Proficient with Microsoft Office Suite
• Strong task organization and time-management skills
• High school diploma or equivalent required
• Knowledge of tools is a plus, but not required

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Holiday Pay
• 401K and more