Customer Service Representative

About the role

Hoffman Exterminating is seeking a full-time Customer Service Representative to support and administer internal and external Service Center customers. The position is compensated at an hourly rate based on experience.

Responsibilities

• Serve as the first point of contact for internal and external customers through incoming phone calls.
• Determine and resolve issues to address customer problems.
• Absorb scheduling services, collecting payments, and updating customer records.
• Connect with customers via outbound calls to ensure technician availability and account payments.
• Work collaboratively within a team to achieve monthly service center goals.

Requirements

• Working knowledge of Microsoft Office Suite.
• High school diploma or equivalent.
• Present a professional appearance.
• Able to work a minimum of 40 hours per week.
• Willingness to work occasional overtime as needed.

Qualifications

• Must be able to pass a background check.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Computer proficiency.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & Wellness Suite.
• Optional life insurance.

Pay

The pay rate is based on experience.

Schedule

Minimum 40 hours per week, with the possibility of overtime.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & Wellness Suite.
• Optional life insurance.

About Our Family of Brands

We have been a family-owned and operated business since 1964. We now serve 16 states and are ranked as the sixth-largest pest and termite control company in the US by revenue. We prioritize the quality and satisfaction of our customers by offering personalized service in multiple offices across our states. We are committed to fostering a welcoming work environment and a successful company culture through family values and passion for our team members.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative, you will handle incoming calls to provide support and administrative assistance to both internal and external Service Center customers. You will be responsible for determining and resolving issues, scheduling services, collecting payments, and updating customer files. Additionally, you will engage in outbound calls to ensure technician schedules are accurate and accounts are paid. You will work in a collaborative team setting to meet monthly service center goals.

Are You Ready to Join Our Team?

If you believe you are a good fit for this role, please submit your initial 3-minute mobile-friendly application to apply. We look forward to meeting you!

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. We are also a Veteran-friendly company and welcome applications from military veterans.