Customer Service Representative
About Mondi
Mondi offers packaging and paper solutions designed to support a circular economy. From a single paper mill, the company has grown into a global leader in sustainable packaging and paper, with 24,000 employees across 100+ production sites in more than 30 countries. Mondi combines strong industrial heritage with continuous innovation to create products that help customers make more sustainable choices every day.
About the role
The Customer Service Representative supports the Salt Lake City manufacturing facility by managing assigned customer accounts throughout the full order fulfillment lifecycle. This role serves as the primary liaison between customers, sales, production scheduling, supply chain, graphics, and logistics to ensure accurate execution, proactive communication, and exceptional service.
Responsibilities
- Order Management & Execution
- Process and review incoming customer orders for accuracy and completeness
- Enter orders into ERP/database systems (SAP experience preferred)
- Coordinate production scheduling requests and follow through on execution
- Track orders through the manufacturing process to ensure on-time delivery
- Coordinate finished goods releases and shipping documentation
- Prepare and coordinate billing documentation and customer invoicing
- Customer & Sales Collaboration
- Serve as primary contact for assigned customer accounts
- Proactively communicate order status, schedule changes, and inventory levels
- Research and resolve customer inquiries in a timely and professional manner
- Partner with Sales and Operations to align production capabilities with customer commitments
- Ensure pricing tables, contracts, and agreements are accurately applied
- Artwork & Inventory Coordination
- Review and coordinate incoming artwork and graphics with internal teams
- Support finished goods inventory planning and reduction of excess/aged inventory
- Prepare and analyze inventory and order status reports
- Assist in managing strategic customer inventory programs
- Operational Excellence
- Maintain accurate customer files and system data
- Participate in business and cross-functional meetings
- Support continuous improvement initiatives within Customer Service
- Provide backup and support across the department as needed
Requirements
- High School Diploma or equivalent
- Minimum 2+ years of customer service experience in a manufacturing environment
- Strong working knowledge of Microsoft Office (Excel, Word & Outlook)
- Strong analytical, organizational, and problem-solving skills
- Ability to manage competing priorities in a deadline-driven environment
- Excellent verbal and written communication skills
- ERP/SAP experience, preferred
- Bachelor’s degree, preferred
Benefits
- Comprehensive base salary plus incentive
- Full Medical, Dental, Vision, Life Insurance
- 401k Retirement Savings Plan, fully vested and company match
- An interesting job within the packaging & paper industry
- Opportunities for professional growth
Why join Mondi?
At Mondi, you’ll be part of a global team shaping the future of sustainable packaging and paper. The company combines innovation, responsibility and collaboration to create solutions that make a positive impact on the world. Strength comes from diversity, and Mondi is committed to creating an inclusive workplace where everyone feels respected, valued and empowered to contribute. Talent from all backgrounds is welcome; applicants need not meet every single requirement to apply. Join a company where your ideas matter, your development is supported, and your contribution helps create a better tomorrow.