Customer Service Representative

At Mondi, we offer packaging and paper solutions designed to support a circular economy. We’ve grown from a single paper mill to a global leader in sustainable packaging and paper, with 24,000 employees working across 100+ production sites in more than 30 countries. We combine a strong industrial heritage with a continuous drive to innovate and create products that help our customers make more sustainable choices every day.

About the role

In this position, you will review customer requests for new orders, review artwork for customer orders, set up orders in the database system, assist in scheduling production, coordinate finished product releases, invoice customers, and track inventory.

• Manage customer service activities in accordance with company policies and procedures.
• Work closely with customers and sales representatives to assure customer satisfaction.
• Enter and review new orders; schedule orders.
• Review artwork for new orders and changes to artwork when needed.
• Set up customer orders for production in the database system.
• Coordinate finished product releases.
• Invoice customers for shipments.
• Track orders through the manufacturing process.
• Prepare weekly inventory reports.
• Coordinate necessary documents for billing with the appropriate department.
• Research customer inquiries.
• Attend and participate in departmental meetings.

Requirements

• High School diploma.
• Minimum 3-5 years’ experience in Customer Service in a manufacturing environment.
• Ability to handle sensitive information with a high level of confidentiality and professionalism.
• BA/BS degree preferred.

Benefits

• Comprehensive base salary ($45,000-$55,000/YR).
• Full Medical, Dental, Vision, and Life Insurance.
• 401k Retirement Savings Plan, fully vested with company match.

Why join Mondi?

At Mondi, you’ll be part of a global team shaping the future of sustainable packaging and paper. We combine innovation, responsibility, and collaboration to create solutions that make a positive impact on the world. We believe our strength comes from the diversity of our people and are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We welcome talent from all backgrounds and encourage you to apply, even if you don’t meet every single requirement.