Customer Service Representative

About the role

Join a growing team where your work makes a visible impact every day. You’ll be the go-to person for keeping quotes moving, orders flowing, customers informed, and opportunities on track.

Responsibilities

• Work directly with multiple departments across the company
• Build valuable experience in sales operations, customer support, bids, and order management
• Share ideas and help improve processes
• Make a visible impact every day

Requirements

• 3+ years of experience in sales support, sales administration, customer service, order management, or a related role
• Experience handling quotes, orders, bids, or customer requests
• Strong Microsoft Office skills, including Excel
• Experience with CRM or ERP systems preferred
• Mechanical, construction, or industrial industry experience is a plus
• Experience supporting dealer or distributor networks is a plus

Qualifications

• Desired skills & experience listed above

Skills

• Safety First
• Innovation through Teamwork
• Can-do Attitude
• Drive for Results
• Supportive
• Respectful
• Customer Satisfaction

Benefits & Perks

• Competitive hourly pay
• Medical, Dental & Vision Insurance
• Company-paid $50,000 Life Insurance
• Company-paid Long-Term Disability
• 401(k) with up to 4.5% company match
• Annual performance bonus opportunity
• Employee Referral Bonus Program

Pay

Competitive hourly pay

Schedule

Monday - Friday, 8:00AM - 5:00PM

Benefits & Perks

• Medical, Dental & Vision Insurance
• Company-paid $50,000 Life Insurance
• Company-paid Long-Term Disability
• 401(k) with up to 4.5% company match
• Annual performance bonus opportunity
• Employee Referral Bonus Program

Stability & Growth

• Stable, growth-oriented manufacturing environment
• High ownership environment, you are trusted to manage your work without micromanagement
• Fast-paced and team-oriented, we solve problems cross-functionally, not in silos
• Clear expectations with room to improve processes and make an impact
• Consistent leadership and long-tenured employees

Why Join Mohawk

• High ownership environment, you are trusted to manage your work without micromanagement
• Fast-paced and team-oriented, we solve problems cross-functionally, not in silos
• Clear expectations with room to improve processes and make an impact
• Consistent leadership and long-tenured employees

Equal Opportunity Employer

We take affirmative action in support of our policy to employ and advance in employment individuals who are protected veterans and individuals with disabilities.