Customer Service Representative

Moffitt Services is a Texas-based fuel and lubricants distributor committed to providing quality fuels, lubricants, and superior service to customers operating heavy equipment, generators, automotive and truck fleets, and more. We offer ultra-low sulfur diesel for on-road and off-road use, biodiesel, Diesel Exhaust Fluid (DEF), gasoline, ethanol, E85, and kerosene, as well as a full line of quality lubricants. Since 1947, the Moffitt brand has been synonymous with great service.

About the role

This position focuses on creating and maintaining superior customer service, both externally and internally, by processing orders received via telephone, text, email, or from a company employee.

Responsibilities

• Process incoming orders according to customer specifications; communicate updates, relay changes, and resolve issues to ensure full customer satisfaction.
• Enter orders accurately into database systems or complete necessary documentation.
• Handle customer inquiries with professionalism, providing timely and appropriate solutions; follow up to ensure resolution.
• Identify sales opportunities during customer interactions and proactively follow up on potential leads.
• Assist prospective customers with onboarding and order placement, guiding them through the process.
• Maintain positive working relationships with team members and management in a collaborative team environment.
• Protect client and company confidentiality by securely managing sensitive information.
• Communicate with company branches and outside sales teams to provide quotes, shipping dates, and order status updates.
• Use product knowledge to inform customers about pricing, availability, anticipated delays, and other relevant information.
• Follow up on active orders to ensure timely delivery as promised.
• Accurately calculate prices and shipping charges as needed.
• Receive, document, and address customer complaints, escalating issues when necessary.
• Coordinate with dispatch, shipping, warehouse, and logistics teams to trace or expedite missing or delayed deliveries.
• Respond to customer questions or direct them to the appropriate person or department for resolution.
• Prepare, type, and file quotes; maintain accurate and organized records for all processed quotes.
• Ensure quotes are completed and processed through the appropriate channels in a timely manner.

Requirements

• High School diploma plus some advanced education/training or equivalent combination of education and experience.
• At least 3-5 years of experience in customer service/inside sales.

Schedule

• On-site Friday–Tuesday, 10:00 AM–7:00 PM.
• Available to work one weekend per month for the “On Call” program.
• Some overtime may be required during storm or emergency events.

Benefits

• Competitive insurance rates through medical, dental, and vision plans.
• 401(k)-match program.