Customer Service Representative

About the Role

Mini-Circuits designs, manufactures, and distributes integrated circuits, modules, and sub-systems for high-performance radio frequency (RF) and microwave applications. With locations in over 30 countries, our products are used in wired and wireless communications, detection, measurement, imaging, military, automotive, medical, and industrial test equipment applications. We serve over 20,000 global customers through our direct sales force, applications engineering staff, sales representatives, and website.

The Customer Service Representative (CSR) is a learning-oriented, support-focused role within the Inside Sales organization. This position performs essential administrative sales and customer support tasks while developing foundational knowledge of products, systems, and sales processes. The role supports Inside Sales Teams through transactional execution and guided exposure to account-related activities, designed to build readiness for future roles. Advancement is encouraged and based on demonstrated readiness, performance, and business needs.

Responsibilities

• Process and execute customer orders and quotations in accordance with departmental procedures
• Handle incoming internal and external customer calls and inquiries
• Provide general customer service and sales support
• Maintain customer account data and sales databases with current and accurate customer requirements
• Liaise between customers and internal departments to support accurate and timely fulfillment
• Identify customer issues or constraints and escalate appropriately for resolution
• Assist with preparation of pricing review materials for management consideration
• Support documentation and follow-up related to customer contracts and agreements
• Assist with new customer account setup and administrative maintenance
• Follow up on samples, quotes, and web inquiries as directed to support opportunity development
• Provide limited, task-based operational support to Inside Sales teams as needed
• Participate in training, coaching, and development activities to build foundational understanding of systems, processes, and general product awareness

The duties, responsibilities, and expectations described above are not a comprehensive list; additional tasks may be assigned within the scope of the position.

Requirements

• Associate degree or 2+ years of sales-related experience
• Proficient in MS Office (Word, Excel, Outlook)
• Experience with ERP/CRM-related software preferred
• Strong verbal and written communication skills
• Customer-focused with strong attention to detail
• Organized and able to manage multiple priorities
• Ability to work in a deadline-driven environment
• Strong team player with a positive attitude and willingness to learn
• Must be a U.S. Citizen or U.S. Permanent Resident (green card holder) due to ITAR compliance

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job:

• Regularly required to talk and hear
• Frequently required to stand, walk, sit, and use hands to operate a computer keyboard
• Occasionally required to reach with hands and arms
• Occasionally required to lift and/or move up to 10 pounds
• Specific vision abilities required include close vision and the ability to adjust focus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cultural Values

• Passion: Displays enthusiasm for their work
• Uncompromising Quality: Meets or exceeds stated objectives and embraces continuous improvement
• Business Judgement: Exercises sound judgement, ensuring efforts align with the Company’s goals
• Customer Obsession: Meets or exceeds expectations for both internal and external customers
• Accountability: Takes ownership and accepts responsibility for conduct and contributions
• Speed: Demonstrates a strong sense of urgency and accomplishes tasks with attention to detail
• Teamwork: Cooperates, collaborates, and contributes to shared goals
• Honesty & Integrity: Conducts themselves with honesty and integrity, treating all members with trust and respect

Additional Requirements

• Comply with, understand, and support corporate safety initiatives to ensure a safe work environment
• Ability and willingness to abide by the Company’s Code of Conduct