Customer Service Representative

About the Role

Join our award-winning team as a Customer Service Representative and play a vital role in our daily operations. You will provide an elite level of customer service to crew and passengers, ensuring an extraordinary stay with a warm welcome and concierge service. Collaborate with ground personnel to ensure all ground services are completed and invoiced. Celebrate our passion for aviation and contribute to Million Air's vision to be the premier, worldwide, industry-leading aviation service provider.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers, including making reservations as required
• Invoice for services rendered to customers and pilots
• Record customer preferences in Million Air internal system
• Proactively prepare for all incoming aircraft
• Provide timely feedback to the company regarding service failures or customer concerns
• Partner with the line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain a neat work area at all times, including front desk, lobby, and all FBO amenities

Requirements

• Customer focus with a naturally outgoing/extroverted personality
• Strong communication skills in person, on the phone, and through radio communications
• Strong computer skills, including Microsoft Office products and point-of-sale programs
• Basic mathematical knowledge
• Ability to operate a motor vehicle and be insurable by Company insurance policy (requires a clean driving record)
• Must be able to lift 25 pounds
• Must be able to stand to greet customers, walk throughout the facility, and interact with customers
• 21 years or older with a valid driver's license
• Acceptable driving record
• Zero-tolerance drug-free employer; includes pre-employment and random screening

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Customer service experience, preferably in the service industry
• High School Diploma or equivalent
• Ability to work evenings, weekends, and holidays

Bi-lingual preferred.

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Competitive pay

Schedule

This is a non-exempt position that includes shift work, requiring work during evenings, weekends, and on scheduled company holidays.