Customer Service Representative

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air internal system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Customer focus - naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
• Bi-lingual preferred

Qualifications

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Entry level position
• Ability to work evenings weekends, and holidays
• Acceptable driving record
• Zero tolerance drug free employer includes pre-employment and random screening

Benefits

• Comprehensive benefits package including medical, dental, vision, and paid time off
• Competitive pay

Schedule

• Shift work which requires working evenings and weekends, and on scheduled company holidays

Pay

• Non-exempt position