Customer Service Representative

Join the dynamic Miller Edge team as a Customer Service Representative, where you will enhance customer satisfaction and drive sales growth by engaging with customers through phone, email, fax, and emerging technology platforms, and collaborating closely with Regional Sales Managers to implement strategic programs.

Responsibilities

• Develop new prospects and nurture existing accounts to boost sales and maintain high customer satisfaction.
• Recommend Miller Edge products and solutions effectively through diverse communication methods.
• Collaborate with Regional Sales Managers to align with strategic regional, team, and company objectives.
• Execute targeted outbound contact programs, working with Regional Sales Managers to strategize and assess program effectiveness.
• Respond accurately and swiftly to quote requests, ensuring timely order processing in coordination with Sales Support.
• Guide customers through selecting the right products and solutions, ensuring clarity and completeness in order details.
• Provide outstanding service by addressing customer inquiries promptly and empathetically, fostering a genuine connection.
• Engage with key strategic targets—including OEM customers, distributors, and property managers—and document all interactions for future reference.
• Verify and appropriately route incoming orders received via various channels to streamline processing.
• Develop rapport with customers by understanding their needs and matching them with suitable products.
• Share knowledge about new products and solutions, utilizing expertise to facilitate sales.
• Identify decision‑makers within customer accounts and collaborate with Sales Support to keep internal records updated.
• Track sales performance and regional interactions, reporting insights and facilitating further engagement.
• Work with Engineering, Marketing, Manufacturing, and Finance departments to fulfill customer requests effectively.
• Follow standard operating procedures for special requests, including expedited orders and samples.
• Demonstrate teamwork to achieve individual, team, and corporate sales goals.
• Stay updated on product knowledge and participate in training to enhance skills.
• Engage in special projects and additional duties as required, with flexibility to work overtime to meet customer demands.

Skills & Abilities

• Excellent interpersonal skills with confidence and presentation ability.
• Outstanding customer service and telephone communication skills.
• Effective time management and task prioritization.
• Strong analytical thinking and keen attention to detail.
• Active listening and adept response to customer needs.
• Self‑motivated; able to work independently while being a collaborative team player.
• Excellent written and verbal communication proficiency.
• Technical aptitude to quickly grasp and utilize product‑related technology.

Physical Demands & Work Environment

The role involves prolonged periods of sitting at a desk and working on a computer in a predominantly indoor office environment. Professional appearance is required at all times to represent the company image. The noise level is typically moderate.

Qualifications & Education Requirements

• High School Diploma or equivalent (required).
• Customer service experience (essential).
• Sales experience preferred, particularly in a B2B context or within the electrical and building products industry.
• Previous experience in a production or manufacturing‑based industry is a plus.