Customer Service Representative

MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through subsidiaries, MFA Oil operates Break Time convenience stores, a Big O Tires franchise, a solar panel installation company (BluSphere Energy), and APM, a wholesale fuel distributor.

About the role

The Customer Service Representative I position provides a high level of customer service for MFA Oil customers and handles daily operational duties including recording sales, processing payments, managing inventory, and completing bank deposits.

Responsibilities

• Complete daily sales and deposit reporting accurately and timely
• Ensure daily sales and receipts are accurately listed on monthly stock sheets
• Process customer payments accurately and apply them to the correct account
• Handle petty cash reimbursements accurately with proper supporting documentation
• Assist manager in securing and maintaining tax exemption forms (FE7, MO1, etc.)
• Answer phones, greet customers, and satisfy routine requests courteously
• Notify customers of MFA Oil’s “Out of Gas” procedures
• Process daily correspondence from customers and home office in a timely manner
• Complete proper new customer documentation, including safety forms, credit applications, loaned equipment agreements, and propane tank leases
• Maintain up-to-date filing systems
• Assist with sales and collection of accounts receivable as directed by manager
• Obtain propane certification and fill propane tanks as required by location
• Maintain good working relationships with all employees
• Keep work area clean and organized
• Know and adhere to company policies and procedures
• Follow posted work schedule and adhere to proper clocking procedures
• Maintain timely and professional communication with management, employees, vendors, and customers
• Keep supervisor informed of any problems or issues needing attention
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Legal authorization to work in the United States
• At least 18 years of age
• Some travel required for training
• Ability to exchange accurate information verbally and in writing in English
• Basic understanding of accounting principles
• Ability to consistently operate a computer and office productivity machinery, including Microsoft Office products
• Capability to learn new concepts and use technical materials
• Ability to perform mathematical calculations for making change, completing reports, and accounting for products
• Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
• Physical ability to move and retrieve products and supplies from shelves, under counters, or stacks of inventory weighing up to 50 pounds
• Willingness to work with hazardous materials
• Successful pre-employment drug screening and criminal background check

Preferred Skills

• 1-3 years of customer service or other applicable work experience
• Ability to meet deadlines with a high degree of time management
• Ability to perform detail work with accuracy
• Ability to grasp new concepts quickly
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Ability to set priorities and goals and develop plans for achieving them

Benefits

• Competitive wages
• Paid time off
• Paid company holidays
• Profit sharing and/or performance incentives for eligible employees
• Medical, dental, and vision insurance
• Employee assistance program
• Company-paid life insurance
• Short- and long-term disability
• 401(k) plan with company match (pre-tax and Roth options)

Our Culture

• Put Customers First
• Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors, and everyone you come in contact with.
• Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
• Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
• Be Tenacious
• Give Your Best – Always give your best effort and seek to improve every day.
• Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
• Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles, and shows customers and co-workers that you care.
• Lead by Example
• Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
• Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers, and our company.
• Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.

Growth & Development

We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development, including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.