Customer Service Representative

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences—no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout-free experiences anywhere to make everyday moments remarkable—giving us back our most valuable asset: time.

Responsibilities

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility.
• Assists customers in making payment to fully automated revenue control equipment.
• Goes above and beyond to deliver an exceptional client and customer experience.
• Assists in the management of the day-to-day activities of the assigned location.
• Monitors parkers in pay-in lanes.
• Makes every customer interaction a moment that matters through friendly and professional conduct.
• Assists customers who have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Requirements

• High School Diploma or an equivalent combination of experience and education.
• Experience with automated parking access control hardware and software or a high aptitude for technology.
• Availability to work special shifts, including 2nd shift, 3rd shift, and/or weekends, depending on location needs.
• Valid state-issued driver’s license with a current address and acceptable driving record, if required to drive a company vehicle or on company business.

Skills

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals; ability to make change.
• Ability to read, write, and interpret the English language; ability to effectively present information in one-on-one and small group situations.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
• Adaptability to changes in the work environment; ability to deal with change, delays, or unexpected events.
• Exhibits sound and accurate judgment.
• Ability to use a clock (standard/military time), calculator (optional), or credit card machine to handle transactions.
• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
• Ability to effectively respond to customer problems or complaints.
• Proactive with strong personal drive and proven customer service skills; willingness to lead by example.
• Willingness to work a flexible schedule.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level: usually moderate to loud.
• Exposure to vehicle emissions: moderate to high.
• Exposure to extreme hot/cold temperatures: moderate to high.
• Subject to all weather conditions including precipitation and wind.
• Exposure to bright sunlight and nighttime working conditions: high.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
• Specific vision abilities required include close vision.

Location: US-NE-Omaha