Customer Service Representative

About The Position Merixcen is seeking a friendly, reliable, and customer-focused Customer Service Representative to join our Charlotte team. This position supports customers by providing helpful information, answering questions, and assisting with service-related concerns in a professional and timely manner. Responsibilities Assist customers with questions and general service inquiriesHandle customer interactions professionally and courteouslyListen carefully to customer concerns and identify appropriate solutionsProvide accurate information based on established company guidelinesMaintain accurate records of customer interactionsFollow established customer service procedures and quality standardsMaintain a positive and professional attitude throughout each interactionMeet established customer service and performance expectations Qualifications High school diploma or equivalentStrong verbal and written communication skillsExcellent listening and problem-solving abilitiesProfessional and dependable attitudeComfortable learning new computer-based systemsAbility to work effectively in a team environment What We Offer Competitive hourly payPaid trainingFull-time employmentOpportunities for professional growthSupportive team environmentEmployee development and mentorshipOpportunities to advance into additional customer service and team leadership responsibilities