Customer Service Representative

Be the Voice That Makes Workers’ Comp Work Better At MEMIC, we believe great teams are built on compassion, expertise, and trust. Our mission is to make workers’ compensation work better—and it starts with the people answering the phones every day. Guided by our values of being conscientious, curious, transparent, expert, and true partners, we deliver service that truly matters. We’re hiring a Customer Service Representative to serve as a first point of contact for claims‑related calls. If you thrive in a fast‑paced environment, enjoy helping people, and excel at accuracy and multitasking, this role is for you. 🎧 What You’ll Do Answer inbound calls on customer service and First Report of Injury (FROI) phone linesProvide friendly, professional support to providers, agents, insureds, and injured workersAccurately enter First Reports of Injury while speaking with callersResolve claim‑related questions or route calls appropriately for quick resolutionServe as a key member of the customer service team supporting Claims Operations 🗂️ Administrative & Back‑Office Support Process inbound emails, faxes, and mail for the Claims DepartmentIndex and manage documents in our imaging softwareSupport administrative workflows including document processing, reports, vendor portals, and claim related requestsAssist with daily, weekly, and monthly administrative tasks to keep operations running smoothly ✅ What We’re Looking For Customer service or call‑center experience strongly preferredStrong phone presence with clear, professional communication skillsFast and accurate typing and data‑entry skillsProficiency in Microsoft Office (Excel, Word, PowerPoint)Exceptional organization, attention to detail, and time‑management abilitiesAbility to confidently juggle multiple systems and tasks ⭐ Why This Role Stands Out Mission‑driven work with real impact on injured workersStable, professional work environmentDevelop valuable experience in insurance and claims supportJoin a team that values training, accuracy, and customer care MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at hr@memic.com. To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own. Note: MEMIC does not offer Stem-OPT EAD Extension for this role. The pay rate for this role is $23.74/hour MEMIC's Job Applicant Privacy Notice Check out our benefit offerings here!