Customer Service Representative

About the role

Mechanics Bank is seeking a full‑time Customer Service Representative for the Yucca Valley Branch. Under general supervision, the incumbent performs basic to moderately complex banking transactions, delivers a high level of service by accurately processing transactions, resolving inquiries, and performing account maintenance. The role requires attention to detail, assisting customers, offering referrals for additional products and services, ensuring operational quality and accuracy (including cash balancing), and following all related policies, procedures, and banking regulations.

Responsibilities

• Transaction Processing
  • Performs routine teller transactions and works directly with clients.
  • Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
  • Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.
  • Works quickly to service customers waiting in line while maintaining close attention to detail and complying with all policies, procedures, and regulatory guidelines.
  • Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
  • Assists at other branches as needed.
• Customer Services & Sales
  • Provides exemplary customer service both in person and over the phone.
  • Represents the Bank to the customer in conduct and attire in a courteous and professional manner.
  • Responds to inquiries accurately, promptly, and efficiently.
  • Identifies additional customer needs and makes recommendations through proactive conversations with customers.
  • Defines features and benefits of products and services, providing information on rates, service charges, fees, and restrictions.
  • Educates customers on banking technology, such as mobile and online banking.
• Cash Handling & Security
  • Responsible for maintaining and balancing a cash supply for transactions performed.
  • Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
  • Reviews customer transactions for red flags and fraudulent items.
  • Maintains awareness of criminal scams used against banking customers.
  • Refers customers to Branch Management and proper departments for issues that cannot be resolved at the teller line.
  • Assists in the opening and closing of the branch, following established security procedures.