Customer Service Representative

About the role

Mechanics Bank is seeking a Customer Service Representative to join our dynamic team. We prioritize building strong, lasting relationships with our clients and colleagues alike.

Responsibilities

• Processes routine teller transactions and interacts directly with clients.
• Verifies and processes deposits, withdrawals, check cashing, payments, transfers, and other transactions.
• Assists customers with account reconciliation, statement copies, check orders, account closures, address changes, stop payments, and safe deposit box entrances.
• Provides exceptional customer service both in person and over the phone, identifying additional customer needs and making appropriate referrals.
• Maintains cash supplies, balances cash at the end of each shift, and reviews transactions for potential fraud.
• Completes various reports and forms to ensure compliance with Bank policies and regulatory requirements.
• Participates in branch audits and completes administrative tasks as assigned.

Requirements

• High School Diploma or GED.
• Minimum of 1 year experience in a banking environment with knowledge of deposit products and services.
• At least 1 year of customer service and cash handling experience in a customer-facing role.
• Excellent interpersonal skills, attention to detail, and strong customer service abilities.
• Ability to work independently and collaboratively with others.
• Basic knowledge of Bank deposit products and services.
• Ability to understand and make appropriate referrals regarding customer loan requests and additional services.
• Knowledge of applicable Bank policies and procedures.

Qualifications

• ADA requirements: Ability to sit, stand, walk, reach, stoop, kneel, crouch, or crawl; occasional lifting up to 10 pounds.
• Specific vision abilities: Close vision.
• No travel required.

Benefits

• Comprehensive health benefits including medical, prescription, dental, vision, and life insurance.
• Employee Assistance Program, AD&D, and Disability benefits.
• Health Savings Account and Flexible Spending Accounts.
• 401(k) and Roth 401(k) with company contributions.
• Tuition reimbursement and student loan assistance programs.
• Volunteer time off and free personal checking/savings accounts.

Pay and Schedule

• Hourly pay range: $20.00 - $25.00.
• Eligible for Retail Incentive Plan.
• 0-10% travel required.

Schedule

The role requires working on-site.