Customer Service Representative

What You'll Do

• Build and maintain strong working relationships with customers
• Serve as a primary point of contact for customer questions, order updates, and support needs
• Perform accurate order entry and manage customer orders through completion
• Listen carefully to customer needs and provide timely, knowledgeable support
• Troubleshoot, prioritize, and resolve customer concerns in an efficient manner
• Use sound judgment and decision-making skills to ensure customer satisfaction
• Collaborate with internal departments to support order fulfillment and customer requests
• Gather and record information to support customer service, marketing, and accounting functions
• Follow aviation standards, department workflows, and quality requirements to ensure accuracy and compliance
• Support additional projects and responsibilities as assigned

What We're Looking For

• Previous customer service, order management, or related experience preferred
• Strong relationship-building and communication skills
• Experience with cloud-based order entry systems and ERP platforms preferred
• Ability to manage multiple customer accounts and priorities
• Strong problem-solving and troubleshooting skills
• Sound judgment and decision-making abilities
• Strong phone and computer skills
• Proficiency in Microsoft Office
• Excellent written and verbal communication
• Strong organizational and time-management skills
• Ability to work collaboratively within a team
• Ability to work independently
• Strong attention to detail

Physical Requirements

• Ability to remain seated for extended periods
• Must be capable of regular, reliable, and timely attendance

About the Role

McFarlane Aviation is seeking an enthusiastic and customer-focused Customer Support Representative who enjoys building strong relationships and serving as a trusted point of contact for our customers. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and takes pride in understanding customer needs, managing orders, and providing timely support from start to finish.

Benefits

We offer a friendly, clean, and climate-controlled workspace, a collaborative, hands-on culture where ideas take flight and your voice matters, competitive pay and benefits, on-the-job training, and room to grow. We also believe in old-school customer service, doing the right thing, and building better parts through real teamwork and integrity.

Pay

Competitive pay and benefits

Schedule

On-call schedule with occasional evening and weekend work may be required

Skills

Previous customer service, order management, or related experience preferred

Qualifications

High school diploma or equivalent preferred, but not required

Benefits

Competitive pay and benefits, on-the-job training, and room to grow

Company Culture

A supportive crew of aviation pros who are passionate about what they do

Equal Opportunity Employer

We are an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees- so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds, and identities.