Customer Service Representative

Mazzella · Cleveland, OH · 1 mo ago

OTHRFull-time

Brief Description

The Customer Service Representative is the primary internal customer facing representative of the Lifting Center. Perform various customer activities including answering incoming calls and web requests for products and services, direct calls to specialists, service technicians, prepare quotes, sales orders, counter sales and duties as needed.

Requirements

Answer incoming phone calls, counter sales, and manage daily electronic requests.
Execute expectations by providing superior customer service to increase customer attraction and retention.
Offer a timely response to requests for price quotes, order inquiries, adjustments, returns, and cancellations.
Nurture customer relationships to ensure proper support.
Utilize our customer relationship management (CRM) system to maintain complete call records, and valid customer/account information, to support increased product sales goals.
Cook up delivery times with production to achieve customer satisfaction if normal lead times are not adequate.
Collect market data to create and analyze reports resulting in gross margin management.
Relate to diverse customers in an inclusive manner.
Absorb the required support to the service technicians in the field regarding parts and component identification.
Follow up on active repair quotes on a regular basis and document the progress.

Skills

Solid written and verbal communication skills.
Overall PC literacy (Microsoft Office 10).

Qualifications

A high school diploma or GED preferred, technical school or military experience a plus.
At least 2 years’ experience in customer service or related customer facing position strongly preferred.
Experience with CRM and case management systems preferred.
Experience with Enterprise Resource Planning (ERP) Software preferred.
Experience with Netsuite or Oracle a plus.

Benefits

At Mazzella, we're more than just a company – we're a family. With over 1300 employees and 60 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.

Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

Pay

Market-competitive salaries are provided based on experience and qualifications.

Schedule

Hours are flexible and can vary based on department needs.