Customer Service Representative

About the role

Support the management of the customer relationship through direct communications and interaction with our customer base, internal and external teams via phone, email, letter, fax, and occasional public interaction (trade shows, customer site visits, internal and external). The candidate must be comfortable in handling administrative tasks, have versatile computer experience, ability to prioritize multiple responsibilities, excellent oral and written communication skills.

Responsibilities

• Provide the best customer service in the industry
• Work as a team member with Sales, Planning, Product Management, Supply Chain, Engineering and Operations to fulfil customer and business expectations
• Establish and maintain customer records and contact information
• Processing of inquiries for product quotes (duplicate units and new units)
• Processing of sales orders from customer purchase orders (duplicate units and new units)
• Daily quote follow up and quote status updates including closure
• Expedite and communicate status inquiries on unit/part quotes and sales orders
• Communicate information on product applications, features and benefits
• Support after sales inquiries for parts, service, repairs, warranty, policy and commercial issues
• Timely completion of assigned tasks, with overtime as required to meet deadlines and achieve customer requirements
• Support continuous improvement initiatives and processes through active involvement
• Manage waste responsibly and promote energy conservation
• Actively support and maintain business objectives and initiatives
• Other duties as assigned to meet departmental and company objectives

Qualifications

Associate degree with 3 - 5 years’ Customer Service experience OR GED/high school diploma with a strong background in the industry with equivalent years’ experience in design, sales, job shop, machining, or web handling industries.

Skills

• Excellent verbal communication skills, speaks clearly and persuasively in positive or negative situations
• Excellent written communication skills, writes clearly and informatively
• Able to handle pressure well and be detail-oriented
• Integrity and high ethical standards
• Strong organizational skills
• Fluent in standard Windows based application
• Knowledge of Epicor ERP system is a plus
• Ability to work in team and individual environments without supervision, self-motivated
• Ability to work collaboratively across functions to accomplish goals and meet company objectives
• Ability to analytically synthesizes complex or diverse information
• Ability to identify and resolve problems in a timely manner
• Ability to assess own strengths and weaknesses
• Ability to understand business implications of decisions

Physical Requirements

Ability to sit for extended periods of time, able to wear personal protective equipment (if entering designated manufacturing areas).

Position located in Camas, WA, with a hybrid office / work from home opportunity.