Customer Service Representative

Priciple Responsibilities

• Receive customer orders by Email and EDI.
• Maintain database records of customer profiles and prepare and maintain status reports.
• Verify and maintain customer information in SAP.
• Apply initiative and problem-solving skills in addressing customer complaints concerning product quality, billing, or service issues and referring these complaints to designated departments for investigation when appropriate.
• Develop a competent understanding of all products offered by MAT.
• Interact with inside and outside sales teams to apprise reps of any customer issues.
• Handle certain direct shipment accounts, interacting with the Merchandising dept.
• Other duties as assigned.

Qualifications

• Demonstrate outstanding verbal and written communication skills.
• Ability to multi-task.
• Ability to work independently and within a team.
• Detail oriented.
• Well organized and highly motivated.
• Ability to take and follow directions from management.
• Ability to take a project from A-Z with little direction.

Education

• Excellent Computer experience in Excel (Basic/Intermediate level).
• Knowledge of SAP a plus but not required.
• High school diploma or G.E.D.
• 1- 3 years related experience and training.