Customer Service Representative

About Martin Inc.

Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening—all uniquely designed to help companies operate better. Martin is a member of the Affiliated Distributors, the Industrial Supply Association, the National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance.

About the role

As a Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships. With your strong communication and problem-solving skills, you will assist customers with their inquiries, process orders, and address any concerns or issues they may have. Your dedication to delivering outstanding service will contribute to the overall success of Martin and help us fulfill our mission of "Helping Companies Operate Better."

Responsibilities

• Build strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by the customer.
• Assist customers by providing the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and delivery.
• Assist in preparation and tracking of quotes, using CSD, Excel, or other programs as required.
• Enter and track customer orders from inception through delivery.
• Expedite customer products or raw materials as required.
• Communicate with sales as required to assist customers with setup, parts, and daily operations.
• Demonstrate consistent, professional, customer-oriented, dependable, and on-time performance.
• Maintain professionalism and composure in a dynamic, team-based environment where priorities quickly change.
• Perform other duties as assigned.

Requirements

• Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.
• Ability to communicate effectively with customers, sales, suppliers, and other team members.
• Ability to make decisions based on information available.
• Ability to follow verbal and written instructions within specified time frames.
• Possession of intermediate to advanced MS Office and general computer skills.
• Experience with CSD software preferred.
• 2 years of experience in Industrial Supply or Safety Product Customer Service preferred.
• Bachelor degree in Business or related field preferred or equivalent experience.

What Makes Martin Different

As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance.

Benefits

• Low-cost, low-deductible individual and family healthcare plans
• 8 paid holidays
• Weekly pay
• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule

Full-time Monday – Friday, 7:30 a.m. – 4:30 p.m. No weekends.