Customer Service Representative

Schedule

Day Shift with possible flexibility needed for weekends. Tuesday – Saturday, 8:00 am – 4:30 pm

Responsibilities

• Act as a liaison between customers and the company, providing essential information and managing clerical and administrative tasks for daily business functions while supporting various departments, as a Customer Service Representative
• Handle customer inquiries via calls and emails, ensuring timely and accurate resolution of their needs and concerns
• Provide assistance with special requests, utilizing specialized software to validate store orders, process orders, and take inbound calls
• Deliver consistent service to restaurants through ongoing training initiatives, ensuring they receive the support necessary for success
• Other duties as assigned

Required Education and Experience

• High School Diploma/General Education Diploma
• 2 to 4 years of related experience

Preferred Education and Experience

• Bachelor’s Degree

Benefits

• Medical, Dental, Vision coverage
• Paid Time Off
• Retirement Benefits
• Complimentary Health Screenings

Pay

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. This role may have the opportunity to participate in a discretionary incentive program, subject to program rules.