Customer Service Representative

MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial and Aerospace and Defense. We develop innovative, cutting-edge technologies and products across the spectrum of radio frequency (RF), microwave, millimeter wave, photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence, high performance computing, satellite communications, radar, unmanned aerial vehicles, medical equipment, test and measurement and advanced wireless networks.

About the role

A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for providing quotations and order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

Responsibilities

• Provide accurate and complete response to high volume of incoming customer service inquiries
• Process request for quotation by investigating historic pricing and coordinating with the product line manager
• Order Entry/Management – new orders, return orders, sample orders, credits, debits
• Maintain backlog to reflect customer requirements, manage all expedite requests
• Handle customer complaints and/or elevate when necessary
• Coordinate with various other departments to solve problems
• Exercises good judgment within defined practices and procedures to determine appropriate action
• Build relationships and trust throughout the company and with customers

Requirements

• Proven customer support experience
• Strong phone skills and active listening
• Customer orientation, ability to adapt to different types of personalities
• Excellent oral and written communication
• Ability to multi-task, prioritize, problem solve and manage time effectively
• Team player
• Proficiency with MS Office Suite
• College degree

Skills

• SAP – preferred

Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.

Pay

The hourly range for this position is $21.00–$35.00 per hour. Actual salary offered to candidates will depend on several factors, including but not limited to, work location, relevant candidates’ experience, education, and specific knowledge, skills, and abilities.

Benefits

• Health, dental, and vision insurance
• Employer-sponsored 401(k) plan
• Paid time off
• Professional development opportunities