Customer Service Representative
About the role
We are seeking a dependable and customer-focused Customer Service Representative to support daily operations at our Baltimore terminal. This position serves as a key point of contact for truck drivers, customers, and terminal personnel, ensuring that transactions are completed accurately and efficiently in a fast-paced environment.
At LOGISTEC, we offer competitive compensation, benefits and 401K, and opportunities for career growth and development.
Responsibilities
- Greet and check in truck drivers arriving at the terminal in a professional and courteous manner.
- Verify driver information, appointments, shipping documents, bills of lading, and other required paperwork.
- Review documentation for completeness and accuracy and identify missing or incorrect information.
- Enter and update driver, cargo, and transaction information in the appropriate computer systems.
- Issue instructions, tickets, paperwork, or other documentation needed for drivers to proceed through the terminal.
- Communicate with terminal operations, dispatchers, customers, and other internal departments to coordinate truck movements and cargo activity.
- Answer driver and customer questions and provide timely assistance regarding terminal procedures, cargo, appointments, and documentation.
- Maintain accurate records of truck arrivals, departures, loads, and other terminal activities.
- Monitor and manage paperwork associated with inbound and outbound cargo.
- Assist with resolving documentation or check-in issues and escalate problems when necessary.
- Ensure all transactions and documentation follow company procedures and applicable safety and security requirements.
- Maintain a clean, organized, and professional customer service area.
- Perform other duties and responsibilities as assigned.
Requirements
- High school diploma or GED preferred.
- Previous customer service, administrative, logistics, transportation, trucking, terminal, warehouse, or port experience preferred.
- Strong attention to detail and ability to accurately review documentation.
- Comfortable working with computers and entering information into databases or operating systems.
- Strong communication and interpersonal skills.
- Ability to work effectively with truck drivers, customers, vendors, and terminal employees.
- Ability to multitask and prioritize work in a fast-paced environment.
- Strong problem-solving and organizational skills.
- Ability to remain professional and courteous when handling challenging situations.
- Previous experience in a transportation, logistics, or terminal environment is a plus.
- Must be able to lift up to 30lbs.
- Must be able to obtain and maintain a valid TWIC (Transportation Worker Identification Credential) and successfully pass a required background check.
- Must possess and maintain a valid driver’s license.
Work Environment
- Work is performed in a busy terminal environment with frequent interaction with truck drivers and terminal personnel.
- Position may require extended periods of sitting or standing and frequent computer and phone use.
- Must be able to work effectively in a fast-paced environment, adapt to changing priorities, and perform repetitive tasks while maintaining a high level of accuracy and attention to detail.
- May require flexibility to work varying shifts, weekends, or holidays based on terminal operating needs.
Benefits
- Competitive compensation
- Benefits and 401K
- Opportunities for career growth and development
About Us
At LOGISTEC, we aim to be a global multi-purpose terminal operator and logistics service provider, driving solid results through safety, collaboration, and excellence. We pride ourselves on building and sharing our expertise to contribute to the success of our customers and communities. Our people are dedicated to finding solutions that support reliable supply chains and protect our environment and water resources. We value diversity, inclusion, and accessibility, and are committed to pay equity, inclusive hiring, and creating accessible environments for all.