Customer Service Representative
LoadUp · Alpharetta, GA · 1 mo ago
On-siteOTHRFull-time
About the Role
At LoadUp, we're not just solving problems; we're supporting people through important moments. Our Customer Service Representatives (Support Agents) are the steady, reliable voice, ensuring each customer interaction is handled with care, urgency, and professionalism. This is a full-time role.
Responsibilities
- Be the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat, and email with speed and empathy.
- Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
- Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
- Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
- Accurately document all interactions in our systems to maintain clear and organized customer records.
- Identify and report recurring issues or trends to help improve customer experience and internal processes.
- Uphold LoadUp's brand values in every customer interaction.
- Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.
Qualifications
- Solutions-first mindset with a passion for providing great service.
- Strong communication, organization, and time-management skills.
- Familiarity with computer systems and a willingness to learn our platforms.
- A team-first attitude and comfort in a feedback-rich culture.
- High school diploma or GED required; college experience is a plus.
- Openness to weekend availability.
Who You Are
- A great listener who loves helping people.
- Tech-comfortable and coachable.
- Energized by fast-paced days (and ready to adapt on the fly).
- Able to bring empathy and efficiency to every conversation.
- Able to work evenings or weekends.
Benefits
- Competitive Compensation
- Health & Wellness Coverage
- Generous Paid Time Off
- 401(k) with 5% Company Match
- Monthly Lifestyle Stipends, Employee Recognition programs, and Referral Bonuses.