Customer Service Representative

About the role

You’re a great fit if you're:

• A great listener who loves helping people
• Tech-comfortable and coachable
• Energized by fast-paced days (and ready to adapt on the fly)
• Able to bring empathy and efficiency to every conversation
• Able to work evenings or weekends

WHAT YOU’LL DO

• Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.
• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
• Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
• Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
• Accurately document all interactions in our systems to maintain clear and organized customer records.
• Identify and report recurring issues or trends to help improve customer experience and internal processes.
• Uphold LoadUp’s brand values in every customer interaction.
• Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.

WHAT YOU’LL BRING

• Solutions-first mindset with a passion for providing great service.
• Strong communication, organization, and time-management skills.
• Familiarity with computer systems and a willingness to learn our platforms.
• A team-first attitude and comfort in a feedback-rich culture.
• No years of experience in a high-volume customer service or support environment required.
• A high school diploma or GED required; college experience is a plus.
• Openness to weekend availability.

Why you’ll love working here:

• Meaningful Work: You'll help real people solve real problems every day.
• Supportive Team: Collaborative environment that has your best in mind.
• Growth-Minded Culture: Regular coaching, training, and opportunities to level up.
• Fun Energy: We work hard, laugh often, and celebrate wins.
• Perks & Benefits: - Competitive Hourly Rate with Performance Bonus
• - Medical, Dental, Vision, and Life Insurance Benefits
• - Flexible Spending Account (FSA) or Health Savings Account (HSA)
• - 401(k) with 5% Company Match
• - Paid Time Off Policy
• - Employee Stipend Program
• - Employee Recognition Program
• - Employee Referral Program

Employee Benefits

• 401(k) with 5% Company Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Monthly Stipends & Recognitions
• Medical, Dental, Vision, Life